Payments & Payouts

Bronzly charges a tiered platform fee on eligible booking transactions processed through Stripe Connect: 1.69% on Solo, 1.39% on Pro, and 1.09% on Studio. The fee base excludes tips and taxes unless checkout explicitly says otherwise. Stripe processing fees are separate and passed through at cost (approximately 2.7%+5¢ in-person or 2.9%+30¢ online) — Bronzly does not mark up Stripe's fees. Beta/Founders accounts keep their own 1.49% rate. See bronzly.com/pricing for current details.

Payouts run through Stripe Connect on the studio's own connected account. Standard payout schedule is T+2 business days; Pro and Studio plans receive T+1 payouts where Stripe supports it. Studios manage payout schedules, bank accounts, and 1099-K reporting directly inside their Stripe Express dashboard. Bronzly never holds client funds — money flows through Stripe Connect to the studio's Stripe balance, net of the applicable Bronzly platform fee and Stripe processing fees.

Card details are handled exclusively by Stripe, a PCI-DSS Level 1 certified processor. Bronzly never stores or sees your full card number.

No-show and late-cancel charges are applied by the studio per their published policy. Contact the studio directly through the app first. If the issue isn't resolved, email support@bronzly.app.

Refund eligibility is set by each studio's policy. If a studio approves a refund, it's issued back to your original payment method via Stripe within 5–10 business days.